How to apply for information about an anonymous account

What is an application for EUI information?

If you have been harmed online, but do not know who harmed you because the account is anonymous, you may apply to the OSC for EUI information.

EUI information is information about the anonymous user who harmed you that may help you identify them, such as their identity information or contact details.

If the legal requirements are met — most importantly, that the user has caused you online harm — EUI information may be shared with you.

You may only use this information to consider or start legal proceedings. Misusing the information is an offence.

Who can apply for EUI information?          

You can apply for EUI information if you are:

• The victim of the online harm,

• The parent or guardian of the victim (if the victim is below 18 years old), or

• Someone authorised (through an authorisation form) by the victim to make an application on their behalf

  • Click here for the authorisation form

You must also be a:

• Singapore Citizen, or

• Permanent Resident of Singapore, or

• Long-term pass holder

Time limit to apply

You must apply within 12 months of when the online harm occurred, or when you first found out that the online harm occurred, whichever is later. 

If more than 12 months have passed, you will need to explain:

• Why you are applying now, and

• Why you still need the information about the anonymous account

What to provide in your application

You will need to provide:

• Description of the online harm you experienced

  • Include evidence, such as screenshots or links to the harmful material

  • If you have previously made a report to the OSC, you may include the report number instead

• Declaration that you need the information to consider taking legal action or to start legal proceedings  

  • Note: Making a false declaration is an offence

• Documents to support your application

  • Examples include court papers or documentation showing that you have instructed a lawyer for the purpose of the intended court proceedings

  • This is not mandatory but will help with your application

What information will the OSC share if your application is successful?              

If your application is successful, the OSC may share identity information or contact details such as the name, phone number or email address of the person who caused you harm. The OSC can only share information that it has, and only when it is appropriate to do so.

Important things to know

• The OSC will assess each application carefully. Submitting an application does not guarantee that the OSC will share any EUI information with you.

• The OSC can only share information that it has, and cannot guarantee that the information is complete or correct in identifying the person who caused you harm.

• The OSC may contact you if more details are needed.

• You may only use the EUI information shared with you to consider taking legal action or to start legal proceedings. You must also follow any conditions imposed on disclosure of the information. You must not use the information to harass or doxx anyone. It is an offence to misuse the information or breach any condition.