Frequently Asked Questions

The OSC supports victims in seeking timely relief from online harm. For example, the OSC can give directions to stop the online harm.

You can report these online harms to the OSC:

• Intimate image abuse

• Image-based child abuse

• Doxxing

• Online harassment

• Online stalking

Yes, you can make a report to the OSC if you:

• Hold any of the following valid work passes under the Employment of Foreign Manpower Act 1990:

  • Work permit for migrant workers

  • Work permit for migrant domestic workers

  • Employment pass

  • Personalised employment pass

  • EntrePass

  • S Pass

• Or hold any of these valid passes under the Immigration Regulations:

  • Dependant’s pass

  • Long-term visit pass

  • Long-term visit pass plus

  • Student’s pass

Your work pass or pass must not have lapsed, been cancelled or revoked at the time you are making a report to the OSC.

You can also make a report if you:

• Are officially recognised as a diplomat or consular officer in Singapore, or any member of their staff

• Have been given immunities and privileges in Singapore under Part 2 or 3 of the Second Schedule to the International Organisations (Immunities and Privileges) Act 1948, or

• Are the spouse or dependent child of anyone in the two groups mentioned above

To report online harm, fill in and submit the OSC report form.

You will be required to provide a description of what happened, including:

• Who was involved, such as usernames, account names/handles, profile links or IDs of the person or people responsible

• What was done, such as what kind of images or videos you saw

• How the harmful material was shared, such as through messages, chat groups, comments, posts

• All the platforms where you saw the harmful material

You will also be required to provide any supporting evidence you can collect, including:

• Reports made to platforms (required for Online harassment and Online stalking)

• Screenshots or links to the harmful material, such as posts, messages, comments and videos. Include the dates and times when they were sent or posted.

Save the web address or URL to the harmful material if you can. This helps the OSC to assess your report.

If the web address or URL is not available, you can take screenshots, photos or recordings of your device’s screen.

See the resources below for more information on how to take screenshots or recordings of your device.

• Take a screenshot on your iPhone

• Record the screen on your iPhone, iPad or iPod touch

• Take a screenshot or record your screen on your Android device

A URL is the web address of an online material. Saving the URL of the harmful material you want to report helps the OSC find and review it quickly, as long as the URL can be accessed publicly.

If you are using a browser (such as Safari or Chrome): The URL is shown in the address bar at the top of the browser. For example, the URL for this page is www.osc.gov.sg/what-you-can-report/frequently-asked-questions.

If you are using a mobile or social media app: Getting the URL may require additional steps.

• If you can see the address bar: Tap the address bar to reveal the full URL. Press and hold the URL until it becomes highlighted, then copy and paste it into your form.

• If there is no address bar: Locate the share icon and select 'Copy link' from the available options. Paste the copied URL into your form. The share function may be located within the app's 'More' section, often shown as three dots (…) at the top of the page.

Important note:

When you paste a copied URL, it may display the page name instead of the full web address. As long as the page name remains hyperlinked to the material, the OSC may be able to access the reported material if it is not private, limited to certain groups, or requires a login that the OSC does not have.

If the URL is not publicly accessible (for example, only friends can access it), please also upload screenshots of the harmful material to help the OSC review your report more quickly.

For online harassment and online stalking, you will need to report to the platform first. For more urgent harms such as image-based child abuse, intimate image abuse and doxxing, you can make a report to the OSC directly without having to report to the platform first. You can, however, also report this to the platform where the online harm occurred. This will allow the platform to review what happened, act quickly and keep you safe online.

You can report online harm to the platforms at their respective reporting pages.

Find links to reporting pages of platforms

When you make a report to the OSC, the OSC will assess the harm and determine if it falls within the OSC's scope. The OSC will update you on its decision and take applicable actions to address the harm after the assessment.

You will receive a confirmation email after submitting a report. The OSC may contact you if we require more information or supporting document to assess your report.

The OSC will review all reports as quickly as possible. Some reports may take longer if the case is more complicated or requires further information or supporting documents.

You will receive a confirmation email after you submit a report. You can reply directly to the email to check the status of your report.

Yes, you can. You will receive a confirmation email after you submit a report. You can reply directly to the email to provide more information.

Yes, you can. You will receive a confirmation email after you submit a report. You can reply directly to the email to notify the OSC that you wish to withdraw your report.

If the OSC determines that your case falls within the OSC's scope, the OSC can take action to stop the harm, such as giving directions to the person responsible for the online harm, the administrator, and/or the platform to remove the harmful material.

You may first ask the OSC to reconsider its decision. If you wish to seek further review after reconsideration, you may appeal to an independent Appeal Panel appointed by the Minister for Digital Development and Information.

Find out more about reconsideration and appeal

You may apply for reconsideration at this page.

You can find out more about the appeal process here.

Reconsideration is where OSC reviews its own decision. An appeal is where the matter is reviewed by an independent Appeal Panel. You must first apply for reconsideration before you can appeal.

• Find out more about reconsideration

• Find out more about appeal

The Online Safety (Relief and Accountability) Act 2025 (OSRAA) does not allow anonymous reports.

OSC will only assess eligible reports from Singapore Citizens, Permanent Residents of Singapore or long-term pass holders who are:

• The victim of the online harm, or

• The parent or guardian of the victim (if the victim is under 18), or

• Someone authorised (through an authorisation form) by the victim to report on their behalf.

As the OSC requires confirmation of these details in order to begin assessment, anonymous reports will not be accepted.

Alternatively, you can report online harm to the platform.

The OSC will not share your identifying information with the person you reported unless this is necessary for the OSC to act on the report, or is required by law.

For more details, please refer to our Privacy Statement.

Any information you submit will be used for the purpose of assessing your case, and managed in accordance with our legal obligations.

For more information on how your data is handled, please refer to our Privacy Statement.

If you experience an online harm that is outside of the OSC's scope, you can report it to the relevant platforms at their respective reporting pages.

Find links to platform reporting pages

You can reach out to community partners listed here for help and support.

A statutory tort gives you the right to take action in court.

Find out more about statutory torts here.

You may apply to the OSC for End-User Identity (EUI) information, which may help you identify the person behind an anonymous account that caused you harm.

Find out more about applying for EUI information

No, they are not the same.

• A report of online harm asks the OSC to stop or mitigate the harm, such as by giving directions to remove harmful material.

• An EUI application asks the OSC for the identity information or contact details of the person behind an anonymous account that caused you harm, so that you can use it to take legal action in court.

You have to report an online harm to the OSC and apply for EUI information separately. Click on the links below to:

• Report an online harm to the OSC, or

• Make an EUI application

The OSC will review your application and update you by email. Some applications may take longer if they are more complex or if the OSC needs more time to obtain the relevant information.

You will receive a confirmation email after you submit an application. You can reply directly to the email to check the status of your application.

Yes, you may. You will receive an email after you submit an application. You can reply directly to the email to provide more information.

Yes, you may. You will receive an email after you submit an application. You can reply directly to the email to notify the OSC that you wish to withdraw your application.